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Legal notices and terms of sales

Nantes Private Chauffeurs is a passenger transport company allowing professionals as well as individuals to benefit from a service adapted to their needs, within the framework of their trips 24/24 and 7/7.

Our company holds an internal transport license issued by the Regional Directorate for the Environment, Planning and Housing of Pays de la Loire and is registered in the register of operators of passenger cars with driver.

The head office

SARL Nantes Private Chauffeurs

7 rue de la Durantière

44100 Nantes


Phone: 07 88 31 07 00



849 414 099 RCS Nantes

Transport license

License n ° 2019/52/0000182 issued by the DREAL des Pays de la Loire.

VTC Register


Site edition

The site is published by Nantes Private Chauffeurs.

Contact information


SARL Nantes Private Chauffeurs

7, rue de la Durantière

44100 Nantes

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140, quai du Sartel
59 100 Roubaix

Telephone: 0 899 701 761


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Hypertext links

The creation of hypertext links to the "" site is subject to the prior agreement of the Director of Publication. The hypertext links established in the direction of other sites from can not, under any circumstances, engage the responsibility of IDPNT Tour & services.

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Reproduction or representation, in whole or in part, of the pages, data and any other component of the site, by any process or medium whatsoever, is prohibited and constitutes an infringement without the publisher's authorization.


Applicable law - Jurisdiction

This website is subject to French law. In the event of a dispute, and after an attempt to find an amicable solution, express jurisdiction is attributed to the Nantes Commercial Court depending on the subject.





Terms and conditions

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Article 1: Offer
1.1 Nantes Private Chauffeurs allows individuals and professionals to benefit from a service adapted to their needs in the context of their travels, 7 days a week and 24 hours a day, in a maximum 9-seater vehicle, driver included.

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Nantes Private Chauffeurs holds an internal transport license issued by the Loire-Atlantique Regional Equipment Department and is registered in the register of operators of passenger cars with driver.

Article 2: Booking a race
2.1 Reservation

Whatever the type of reservation, the customer must provide the following mandatory information: Customer information: surname and first name, telephone number, e-mail and address of residence. Details of the race: Date, place of departure and arrival, number of people, luggage or not, luggage with exceptional dimensions or very large volumes, the need for a child / baby seat.

Reservations are made by phone or email. This reservation must take place at least 1 hour before the desired time of the start of the transport service, subject to vehicle availability. The telephone reservation is considered as an order.

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2.2 Price - Payment terms
2.2.1 Price determination

All the routes reserved by our customers are calculated by the "Mappy" mapping system ( - "fastest route" option taking into account traffic conditions where applicable) and / or Viamichelin which are our references and determine the final price.

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Itinerary changes and detours resulting from events beyond the control of the customer (including work, bad weather, deviations, traffic jams, accidents) will not be charged. However, these events cannot constitute a reason for complaint. Route changes and detours at the customer's request are generally not allowed. However, the driver, in agreement with the management of Nantes Private Chauffeurs, may accept such a request if it has no influence on the smooth running of the company, such as a delay in taking charge of the following client. . Any change of itinerary or detour requested by the customer will be subject to an additional billing, the amount of which will be fixed according to his distance.

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All prices are fixed and payable in euros (€). The base price is determined by the price list in effect at the time of the order or the quote produced by Nantes Private Chauffeurs prior to the service.

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Any wait caused by the customer when taking charge of the service will result in an invoicing of € 6 including tax per quarter of an hour started. When the customer orders a ride from the airport, it is recommended, in particular, when making a reservation, to take into account the time required to get off the plane as well as to collect their luggage before determining the start time of the race.

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The transport of luggage does not give rise to an increase in the price of the service. However, these must fit in the trunk of the vehicle and be of a reasonable size, not compromising the safety of the passengers and the driver. The number and type of baggage accepted on board the vehicle is subject to the discretion of the driver. The invoiced price corresponds to the price announced during the order. However, this price may vary in exceptional circumstances.

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2.2.2 Means of payment
The services reserved by the customer must be paid online when validating the reservation (credit card or paypal) or directly with the driver after the race. The payment methods accepted on board are as follows:
. Bank cards
. The species

For legal entities, payment by bank transfer is accepted.

2.3 Cancellation conditions
In the event of cancellation by the customer who has already made the payment, the following costs will be charged:
Less than 24 hours before the start of the service: the total amount of the service will be invoiced.
In the event of cancellation by the Management, the customer will be notified 24 hours before and no compensation can be demanded.

2.4 Modifications
Last minute changes will only be taken into account depending on the possibilities and may give rise to supplements or cancellation fees.

Article 3: Obligations of the parties
Nantes Private Chauffeurs undertakes to do everything in its power to get the traveler to their destination in the best possible conditions of comfort and safety and on time.

Nantes Private Chauffeurs' liability covers direct bodily injury caused to travelers, from getting in the vehicle to getting off, these two actions excluded. Nantes Private Chauffeurs cannot be held responsible if the damage is caused by the act of the traveler, by the act of a third party, or by the nature of the baggage and / or its packaging.

Nantes Private Chauffeurs is a subscriber of Professional Civil Liability insurance for passenger transport for a fee.

Delays in transport times due to traffic difficulties (traffic jams, blocked roads, accidents, deviations, weather conditions, various events, etc.) do not give entitlement to any compensation or reimbursement. Nantes Private Chauffeurs can in no way be held responsible for any delay initially incumbent on the traveler. Nantes Private Chauffeurs is in no way responsible for objects and / or luggage left in the vehicle. Each traveler must check before leaving our vehicles if he has all his luggage.

Nantes Private Chauffeurs cannot commit to more than twenty minutes of waiting without a prior notification call. After a waiting period of twenty minutes and without prior notification, the driver will be entitled to consider that the reservation has been canceled. The service ordered will be invoiced in full.

Article 4: Miscellaneous provisions

As part of health measures and in accordance with the rules in force, we can no longer accept passengers in the front of vehicles. Gel and masks are available free of charge.

All passengers must wear their individual seat belts.

Nantes Private Chauffeurs provides baby seats and booster seats free of charge, up to a limit of 2 per vehicle.

Nantes Private Chauffeurs does not apply any increase for luggage. In the event of too much or too much baggage, please indicate this when booking.

In the event of damage to the vehicle, for example when the doors are accidentally opened, the damage caused will be the responsibility of the Customer.

If the driver notices that the Customer is committing an offense, for example, the use of narcotics, his strict instructions are to immediately stop the service in progress. This judgment will in no case give the right to reimbursement of the service.

Nantes Private Chauffeurs reserves the right to interrupt the service in progress if the behavior of Customers endangers the safety and dignity of the driver and / or the image of the company.

Eating in vehicles is prohibited.

For safety reasons, it is forbidden to smoke, to transport flammable, explosive, corrosive or toxic substances, and more generally any dangerous goods. It is the passenger's responsibility to check that their luggage does not contain such substances. In the event of damage caused by the luggage or the behavior of the passenger, Nantes Private Chauffeurs cannot be held liable under any circumstances.

The contents of luggage placed in the trunk of the vehicle, in particular fragile or delicate objects, remain the sole responsibility of the passenger.

Nantes Private Chauffeurs cannot be held responsible and cannot guarantee the return of personal effects and luggage left or forgotten on board the vehicle, nor of the condition in which they could be found.

Article 5 - Complaints
Any complaint concerning the Service must take the form of a letter with acknowledgment of receipt to the address: Nantes Private Chauffeurs, 7 rue de la Durantière 44100 Nantes.

Article 5-1 Right of access to data and confidentiality policy
These GTCS are subject to the provisions of European regulation 2016/679 of April 27, 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data. Nantes Private Chauffeurs collects your data via the website, taking reservation requests by email or by phone.

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Data sharing is done only with the drivers in order to be able to take charge of and carry out the trip (only name, first name, telephone number and addresses). Nantes Private Chauffeurs therefore undertakes not to disclose your details to third parties, or for uses other than those of the scope of communication linked to the reservations of your journeys. Nantes Private Chauffeurs ONLY collects data useful for the proper execution of your order (name, first name, address, email, telephone, payment information). Nantes Private Chauffeurs does not save your bank details, they are not stored during an order. All the information concerning your location, your collected IP, your preferences are only used to facilitate reservations and communications with you.

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In accordance with the Data Protection Act (law n ° 78-17 of January 6, 1978 amended by law n ° 2004-801 of August 6, 2004). So you have a right of interrogation, access, and opposition for legitimate reasons relating to all the data concerning you. You can exercise these rights by contacting Nantes Private Chauffeurs, 7 rue de la Durantière 44100 Nantes.

Article 6: disputes
These general conditions of sale are governed exclusively by French law.

The commercial court of NANTES has sole jurisdiction in the event of a dispute or different.

Article 7 - Acceptance of the general conditions of sale
The customer acknowledges having read the general conditions of sale when making his reservation.

The acceptance of a quote by the customer and the confirmation of his order imply the customer's full acceptance of these general conditions of sale and the unreserved acceptance of all the provisions therein.

Nantes Private Chauffeurs reserves the right to modify them at any time.

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